Ticketing Agent - Lahore
Job Purpose Efficiently promotes and executes the day-to-day Fly Jinnah sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs cu
Job Purpose Efficiently promotes and executes the day-to-day Fly Jinnah sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs cu
Job Purpose Efficiently promotes and executes the day-to-day Fly Jinnah sales and customer services of the corresponding sales shop to achieve set targets and objectives. Properly handles/directs cu
, and network tests Tooling & Ticketing Working knowledge of ITSM tools (ServiceNow) Monitoring/alerting and responding
) Troubleshooting (hardware, software, OS, and network issues) Ticketing systems (ServiceNow) Network fundamentals (DNS, DHCP
-based ticketing processes. You will engage with clients from APAC, CIS, LATAM, Europe and the USA, becoming
exceptional support across phone, email, chat, and ticketing platforms. This is a customer-facing role for someone who enjoys.... Experience using ticketing platforms such as Zendesk, Freshdesk, Help Scout,…
to provide effective IT solutions and support. Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track..., troubleshooting efforts, and solutions in the ticketing system. Monitoring and…
solutions and support. Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve... efforts, and solutions in the ticketing system. Monitoring and Reporting: Proactively…
solutions and support. Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve... efforts, and solutions in the ticketing system. Monitoring and Reporting: Proactively…
across phone, email, chat, and ticketing platforms. This is a customer-facing role for someone who enjoys helping people, solving.... Required Experience & Skills 1–2 years of customer service,…
, plotting trends, identifying anomalies. Comfortable using a ticketing or issue-tracking system (e.g. Jira Service
, plotting trends, identifying anomalies. Comfortable using a ticketing or issue-tracking system (e.g. Jira Service
as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system. Log.../ticketing tools (e.g., ServiceNow, Jira Service Management, Freshservice, or…
as the first point of contact for end users seeking technical assistance via phone, email, chat, or ticketing system. Log.../ticketing tools (e.g., ServiceNow, Jira Service Management, Freshservice, or…
. Exposure to CI/CD pipelines and code review processes. Experience with ticketing systems (Zendesk, Jira, Freshdesk). Basic
-line technical support via phone, email, chat, and ticketing systems. Install, configure, and troubleshoot Windows/macOS... troubleshooting (PCs, laptops, Cell Phones & printers) Basic VoIP/IP Telephony knowledge Basic Networking…
-line technical support via phone, email, chat, and ticketing systems. Install, configure, and troubleshoot Windows/macOS... troubleshooting (PCs, laptops, Cell Phones & printers) Basic VoIP/IP Telephony knowledge Basic Networking…
support through channels such as online chat, email, phone and ticketing systems; and conducting proactive outreach
management) Zoho Desk (ticketing) Microsoft 365 AI tools (used daily across the team) What Makes You a Great Fit
on structured requests submitted through the HR ticketing system (askHR) Execute termination transactions ensuring correct position